Since June of 2003, we've received thousands of inquiries from buyers and potential buyers of reByte systems. Below is a list of nearly every question and answer that's been asked so far. Take a moment to research the questions you need answered. If you don't find the answer(s) you're looking for, just ask!
What is a reByte?
- A file server for your home, small office/home office, or small business
- An automated backup appliance
- A Network Attached Storage (NAS) device
- Remotely accessible
- Works with Windows, Mac and Linux clients
- Requires no additional software on any client machines to work.
- reByte is a complete operating system and set of software applications on a bootable chip
- A kit
- The lowest-cost solution in it’s class that blows away the competition in features and capabilities
- Guaranteed. You’ll absolutely love it or we’ll buy it back from you!
reByte is NOT:
A pre-configured, standalone system. It is a kit. You must put a reByte card inside a desktop PC equipped with hard drives and a network card for it to work (see minimum hardware requirements below).
Why buy a reByte?
Most computer users don't back up their machines frequently enough or at all. And most of us have lots of different devices (laptop, desktop, PDA, digital camera, MP3, etc.). Generally, that data isn't in the same place.
Small business owners and SOHO (small office/home office) individuals have similar problems, but on a larger level. The costs associated with managing backup systems, dealing with tapes and administering a server is overwhelming and time consuming.
Network Attached Storage devices are usually expensive, difficult to set up and require someone with more technical expertise to run than most small businesses have on staff.
reByte solves that problem quickly, easily and affordably.
reByte is a product that can be plugged into virtually any desktop PC or purchased as a complete standalone system. In kit form, reByte transforms a computer into an automated backup appliance and file server with secure remote access capabilities.
There are no user or license restrictions and no software to install on the client computers that are backed up--reByte takes care of everything. You can securely access the data on your reByte from any web browser, anywhere with SSL encryption, the same used by banks and credit card companies.
reByte integrates perfectly with Windows, Mac OSX, Linux and Novell networks.
Macintosh OSX users are in for a real treat. Locally, reByte shows up like any standard network volume. Remotely, however, you can connect to your reByte and treat it just like you’re connected directly to your network!
Why are the advantages of reByte as a backup device compared to tape, CD or DVD? What are the disadvantages?
- reByte is Faster.
- You’ll get more storage space for a lot less money
- Redundancy. reByte provides RAID
- Automation—reByte is hassle-free
- reByte provides remote access to all of your files without requiring any additional software
The only real disadvantage to reByte is many people feel removable storage options are beneficial because the storage media can be taken off-site. But the fact is most companies don’t have a system they actually follow or use on a regular basis and are simply not disciplined.
According to research reports by Forrester and Gartner research, as much as 40% of all tape restore operations fail. And it’s a simple fact that without an automated backup solution, there will be downtime.
reSync, reByte’s new synchronization product will alleviate this issue completely. By setting up a second reByte system offsite, the main system can be synchronized continuously or on regularly-scheduled intervals. That way, even in a major disaster (fire, flood, theft, etc.), that information can be recovered and access remotely from any web browser for only the downtime needed to copy that data to a new system.
reByte takes away the hassles, manual management of tapes and external storage issues for significantly less than any other commercial solution.
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What is a NAS or Network Attached Storage / Network Attached Server? In what ways is reByte the same or different than a NAS?A NAS is a standalone device that you can plug into your network. It typically behaves just like a file server. You can put files on it. Some have additional capabilities and features depending on what you pay.
In generally, here’s what you pay for:
- A brand name
- Amount of storage
- Management software
- Remote capabilities
- Backup capabilities
- Additional features and capabilities
- Warranty / guarantee
Because reByte is a do-it-yourself kit, you probably won’t find anything for less money. If you do, let us know.
reByte supports RAID 5 and as many as four 300 gig drives (the largest single IDE drive you can buy as of the time of this writing. In a RAID 5 configuration, that’s 900 gigs of space.
As of the time of this writing, we’ve built systems with new components for between $1300-$1500 with off the shelf retail components.
reByte is unique in the sense that you can custom configure a solution that fits your budget and storage requirements. You’ll be hard-pressed to find anything that does more for less money.
Additionally, the simplicity, ease of use, remote access capabilities, upgradeability and benefits you get with reSave and reSync are unique to anything else out there today.
Who is reByte’s competition? I’ve seen and heard about other NAS devices like Snap Server but I get confused. What makes reByte different from the others?Read the FAQ listed above for most of the answers to this question.
Our key competitors are devices made by SnapAppliance and Iomega. The key differentiators between us and other devices are:
- Storage capabilities, redundancy & RAID
- Remote access
- Remote management
- Automated backup capabilities
- # of users supported
- Overall “bang for the buck”
How much do I save compared to a competitive device?
reByte systems can be built or purchased from dealers for 20%-200% less than competitive products depending on what you want and need.
From a competitive perspective, here are some of the key issues you'll want to examine when you look at other products.
- Be sure the device works with multiple operating systems and networks (Windows, Mac, Linux or Novell support)
- If the device supports remote access, be sure you can access it from any web browser, anywhere. Some products require you install their proprietary software
- Redundancy. All hard drives fail eventually. Be sure a competitive product supports RAID so you can have multiple redundant hard drives
- Storage space. Some competitive products support 80-120 gigs compared to nearly 1 terabyte (1000 gigabytes) with reByte
- Does the competitive product support offiste synchronization (like reSync)
- Is the competitive product upgradeable?
- reByte supports gigabit network cards. If network performance is important be sure the competitor product supports it
The bottom line is there are several low-performance, non-redundant, non-expandable and proprietary solution out there. You'll want to balance price against features and value.
How does reByte compare to a high-end NAS or RAID system? Do you or will you support drive arrays?
reByte was designed to be a simple, affordable automated backup appliance, file server and remote access device. Our customer focus is on home, SOHO (small office, home office) and small businesses with 1-50 PCs and/or users. Our typical customers do not have a dedicated IS/IT person on staff and they simply want their data to be backed up and stored safely and securely.
Although we intend to continue developing reByte and will push its capabilities, it was never designed to be a high-end RAID system. We use software, not hardware RAID and the performance level of a reByte system will not match a dedicated device.
If you want big, fast performance that rivals $15,000-$25,000 high-end RAID solutions, you’ll need to buy one of those. reByte isn't your answer or solution.
The bottom line is you can build a reByte system for about $700 or less that will rival a $1500 Snap Server or comparable product.
The backup software (reSave) sounds nice, but what I really need is a cheap file server. Will the ReByte work equally well for this? I have a very small office with only three computers on a peer to peer network.
Absolutely. It'll work like a charm for this application. Once you’ve installed your reByte card, your system will be accessible to any user as a standard file server.
Why don’t you have a print server built in to reByte?
We’ve made a conscious decision to keep reByte simple, stable and inexpensive. With every new feature that isn’t directly related to being a great storage system, we’ll increase complexity, compatibility challenges, support issues, potential bugs and the price of the system.
These days you can purchase a standalone Ethernet or USB network print server for $50 to $100. Chances are it will work better and cost less than if we add that capability to reByte. The bottom line is we don’t want to be in the print server business, nor do we want to charge money for something most of our users won’t use anyway.
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Do you need a operating system or does reByte come with it's own? If so, how much space does it need, does it need a bootable hard drive? Does it boot off of the hard drive that has the storage or another hard drive that the computer boots into?
reByte is a solid state card with a combination of an operating system and set of applications. Your computer boots off reByte. reByte essentially acts just like a primary hard drive when it’s installed in your computer. (For you technical types, reByte is a solid state IDE device that connects to your IDE1 connector as a Master device.)
reByte has a small, embedded Linux operating system that is pre-installed on a chip. That's why it's so easy to set up and use. We utilize the same system that Linux and the Macintosh OSX uses for managing networks and files. The end result is reByte works with any network whether it’s Windows, Mac, Linux and even Novell.
How long does it take to install a reByte?
Most users have it up and running the first time in about 30 minutes. Once you’ve installed one, you can typically install subsequent devices in 5-10 minutes plus the time it takes to format your hard drives which varies depending on the size and quantity of drives.
If you're installing a RAID system, reByte takes a while to synchronize the drives the first time they're installed. It may take a couple of hours but the system is completely operational during that time (it'll just run slowly).
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Give me advice on what PC to get! What are the minimum system requirements?
Computer hardware is so inexpensive these days that you can buy all the parts you need for a nice solution for less than $500.
Many of our customers build a system with the following:
- 2 gigahertz Celeron or Pentium 4
- 128 MB of memory
- Case, power supply
- Motherboard with ATA133 support and a built-in LAN (ATA133 supports hard drives > 120 gigabytes)
- 1-4 hard drives of identical size and brand
- Promise Ultra100 TX2 or compatible controller card if you plan to add 4 hard drives (see image to the right). These cards are free with the purchase of any retail hard drive > than 120 gigabytes in size
We recommend a minimum of a Pentium II processor and motherboard. We have some users who reuse old Pentium 1 machines with 64 MB of memory and they work fine. Just know that when reusing these machines, you may spend more time “reconfiguring” them by adjusting bios settings that were probably configured to specific hardware.
Complete PII and PIII machines can be found used or on eBay for $50 or less. Add a hard drive or two, a reByte card and you can build a very workable solution for less than $400.
We have a system admin coming in on an hourly base. How much time does he or she need to set up the rebyte, and to maintain the rebyte?
First, let’s assume your admin has the equivalent skills to build a reByte system (open a PC, add hard drives and configure a system).
The first reByte will take about 30 minutes to configure and install. After that, it’s a function of how many users and groups need to be added and how many reSave backup “jobs” need to be configured.
To be on the save side, you should estimate it will take 10-15 minutes to configure each network user or computer that needs to be added and backed up.
From a maintenance perspective, most of our users “set it and forget it”. If maintenance is required, it can be done remotely from any web browser. Most operations can be measured in seconds, not minutes.
Some reByte owners tell us they haven’t rebooted their systems in over six months (at the time this was written, that’s how long we’ve been shipping systems).
I’m thinking about putting reByte in an old computer. Is there a downside to doing this?
If you aren’t an experienced, technically savvy individual, we don’t recommend you go down this path. We do say it’s easy to install and configure. And reByte is IF you’re technically competent and feel comfortable tweaking BIOS settings and can debug hardware problems.
If you question your technical skills or haven’t built a basic PC yourself, you’d be much better off either buying a reByte solution from a dealer or buying a brand-new motherboard, power supply and drives.
In general, putting a reByte inside a new machine is a simple plug-and-play operation. When you put a reByte inside an older machine that was set up with different drives, etc., you’ll most likely have to reconfigure the settings and may have to mess around with your network settings too.
Note that we’ve had very few returns of the reByte upgrade so far. Those who have, 95% of them have been individuals who were not as technically competent as they thought they were and they tried upgrading older PCs.
If you question your technical skills, do yourself and us a favor and buy brand-new equipment. It’s cheap and you’ll save yourself (and us) aggravation and multiple help desk inquiries.
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What are the limitations with hard drives? Can I put a combination of different drives in the system I want to configure as a reByte?
The short answer is no. You can configure reByte as a single-drive system but we don’t recommend doing that. Hard drives are cheap. And assuming your data is valuable, you might as well have at least two drives so you have RAID 1
reByte supports up to four hard drives. When you install more than one drive, reByte will configure those as a RAID system. So:
- 1 drive is non-RAID
- 2 drives is RAID 1 (mirrored)
- 3-4 drives is RAID 5 (striped)
At this time reByte supports a maximum of 4 drives.
I understand you support Promise controllers for 4 drives in RAID-5. Is this a PCI card (Promise), or an onboard motherboard solution? What is the maximum number of drives you can have installed? Can you attach to both onboard IDE and Promise controllers at the same time?
If you're using an onboard IDE controller, you can add up to three drives. The master IDE 1 is for the reByte, the other three available for drives (IDE 1 slave, IDE 2 master & slave).
For 4 drives, use the Promise IDE controller. Connect reByte to motherboard IDE 1 master and then connect your four identical drives to the Promise card.
What if I want to configure reByte to treat multiple drives as one contiguous file system? In other words, I’d like to add two 200 gig drives and two 300 gig drives to total 1,000 gigs (1 terabyte).That’s a really bad idea and here’s why. Hard drives fail. It’s just a matter of time. That’s why RAID was invented in the first place—so there’s redundancy. reByte supports RAID and with that you can achieve very large drive capacities inexpensively.
The only way reByte works is to use identical drives. In the long run, adding different sizes and capacities would only increase the probability of problems and provide large technical support and operational challenges that aren’t worth the small amount of money it costs to do it the “right way”.
With drive costs getting as low as $0.50 per gigabyte, there’s no excuse not to use brand-new, high-capacity drives in our opinion.
Why shouldn’t I just use an external hard drive as a backup device? I can buy those for $200-$400.
Sometimes this can make sense. Using one of these devices will require that you actually remember to back up your data in the first place.
Here are the concerns you should have when using a simple external hard drive versus reByte:
- Redundancy. Hard drives fail!
- Remote access. Can you get at your data when you don't have your external drive available?
- Automation--what if you forget to back up?
- Multiple computers...what about the other machines on your network?
The bottom line is this: for very little extra money, you can put together an appliance that can provide RAID support, remote access, automated backup and provide a completely hands-free solution for all of the computers on your network.
Additionally, reSave software runs on reByte. There's nothing to install on your client PC and nothing to remember.
If you decide to upgrade to reSync, you can syncronize your data with a second offsite reByte system. That way you'll always have a copy of your data in another location and you won't have to remember to take tapes or your drive offsite.
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How many users can be connected to reByte at once? Are there user license restrictions?
You can connect an unlimited number of users, assuming your reByte PC has the horsepower and network bandwidth to deal with them.
We have customers who are using their reByte with 75 users and managing a base of over 75,000 files. They installed a 1 gigabit network card to deal with the load.
The system is a Pentium 4 running at 2.4 gigahertz with 256 MB of RAM.
Does a "rebyte" system support Windows and OSX long filenames?
Yes. All filenames and attributes will remain the same when you copy to or from a reByte system.
Does reByte provide some kind of anti-viral support?
No. Here’s why:
- reByte is a file server and remote file access device. Our perspective is that your client machines should be running their own virus software.
- Our kernal is very simple and efficient. The probability that a virus could or would infect it is extremely low. That's especially the case in any Windows environment. The reByte itself does not communicate on a transaction basis with any external systems--only during normal file operations or remote file transfers.
- Licensing or implementing virus software for inclusion on reByte would be expensive and would require significant corporate overhead we can’t cost-effectively manage or maintain. It would increase the cost of our solution dramatically. Nobody (us or the customer) would benefit from this. We simply can’t provide a cost-effective and competitive solution because it'll never be our area of focus.
reByte's official recommendation: if it's critical for you is to set up one machine to access and check your reByte system nightly or weekly using your favorite anti-viral solution or require (as you probably already do) that every machine that's connected to your network run an anti-viral product.
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Does or will reByte support wireless ?
At the present time, you can't put a wireless card into a reByte device...it must be connected to a wired network. You can, however, access your reByte on a wireless-equipped network. So if your client computers have wireless cards installed and your reByte is connect to that network, you'll have no problem.
Why doesn't reByte allow you to add a wireless card now?
Doing wireless with a NAS-like device is very tricky. Why? Because a NAS needs to be on all the time, network-available and reliable. The problem with wireless devices is they need to constantly negotiate with a network and sometimes a connection gets lost for any number of reasons (interference, etc.). Who wants an unreliable network storage device? Nobody.
Whatever drivers are utiliized must manage this and therin lies a big challenge: driver support.
We're testing and investigating a number of different devices and drivers and trying to find the right combination that we feel we can reasonably support and trust. It's not a trivial issue.
We also want to keep with our basic philosophy of simplicity--support is always a challenge for any company and the last thing we want to (or can afford to do) is create a product that doesn't work reliably and taxes our support channel significantly.
And trust us, you don't want to be contact our tech support saying "your reByte system isn't working..." and to have us tell you: "it isn't the reByte...it's your wireless network...not us!"
Secondly, hooking up any kind of storage device wirelessly that's going to be used by more than one person on a network really doesn't make sense. The bandwidth constraints combined with the reliability issues are considerable. Accessing a wireless network for web browsing and e-mail is one thing. Using it to move multiple megabyte or gigabyte files is horrendous.
For the time being, our recommendation is to outfit your client machines with wireless cards and connect your reByte to a "real" network. You'll get much better performance and the reliability you require.
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What is reSave?
- reSave is our automated backup software. The basic features include:
- Frequency of backups (minute, hour, day, etc.)
- Overlay or overwrite
- Priority (i.e. limit network activity and backup speed)
- Exclusions (ignore temp files)
- Backup location
- Backup log
What makes reSave unique from any other product is the fact that it does not require that you install software on the client computer that is being backed up. The program runs entirely on the reByte server.
- You can set up unlimited jobs, at any frequency and for unlimited clients.
- There are no client software license restrictions.
How do I make sure that all our notebooks, desktops, and servers are backed up?
Once you install your reByte kit into a PC and configured reSave, you can view the backup logs at any time to see what did or didn’t copy.
Additionally, you can also look at your files on your reByte, check the sizes of the directories or use a shareware directory comparison utility.
How can I make sure that I can read the backups even years in into the future? Am I trapped into something proprietary?
You have nothing to worry about—you’ll always be able to access your data!
reByte copies files in a native file format. That means there is no proprietary file compression applied. In fact, you could place the hard drive inside any Linux computer and read the files there if for some reason your reByte device became damaged in some way.
I heard it's not easy to backup certain files? How about MS Outlook, Outlook 2003, MS Exchange server, SQL server, Oracle or any other running application?
This is true. Microsoft locks and makes these files unavailable for any standard file copy or backup operation. reByte and reSync can’t get around this without some additional help.
To back up these files, you’ll need to install backup software that is specially written to deal with these file types on your client computer. You can still use your reByte as the destination system for the backups, however.
In this scenario, a reByte will function perfectly as an extremely affordable file server. If you are using reSync, you’ll benefit from being able to synchronize and back up these files in multiple locations.
How do I make a backup of my reByte?
There are several solutions:
- Buy a second reByte and periodically copy your data to it
- Use reSync to automatically back up your data to a second reByte
- In a RAID 1 system, you could remove one of the hard drives, bring it offsite, install a second drive into the reByte and rotate them periodically
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What is reSync?
reSync is reByte’s server synchronization product . This feature will allow two reByte systems to synchronize with each other.
By setting up a second reByte system offsite, your primary system can be synchronized continuously or on regularly-scheduled intervals. That way, even in a major disaster (fire, flood, theft, etc.), your information can be recovered and accessed remotely from any web browser. The only downtime you’ll experience is whatever would be required to copy data to a new system.
The bottom line is you'll have an always-on, redundant, local and remote backup solution with no software costs. You could put the entire system together for the cost of two reByte Expert cards and the necessary hardware to assemble the reByte.
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I use tape storage. How can reByte replace my tape backup system?You can set up multiple backup templates in reSave for each machine. One can be a "daily", another a "weekly". Each one will backup data into a different directory.
Several of our dealers set up daily rotational backups -- Mon, Tues, Wed, Thurs, Fri and a weekly for each user.
From a storage standpoint, it takes more space, but hard drives are cheap. One of our largest volume dealers has been building systems with Maxtor's 250 and 300 gig drives. With RAID 5, that's just under a terabyte!
Is it possible to connect a tape drive to the reByte and backup the system to tape?
Our focus in creating reByte has been to develop a "tape killer". Hard drive storage has now reached the point that it is a cost-effective alternative to using tape without any of the disadvantages.
reByte with reSave (our backup product) allows an administrator to set up an unlimited number of backup processes that can be run manually or automatically at any interval (minutes, hours, days, weeks, months).
With that in mind, virtually any backup scenario can be created.
Will reByte ever support removable backup solutions?
At the present time, the majority of our customers seem to agree that the path we're taking makes more sense, is faster, more reliable and ultimately, less likely to break down due to either negligence or someone forgetting to rotate tapes, take them offsite, etc.
Secondly, providing an "on-line" backup, storage and archival solution means an individual or organization has constant, secure, encrypted access to data 100% of the time and from any web browser.
That alone solves another major challenge that tape suffers from, availability. How many times have you been in a situation where you need something, but it's on tape and the tape you need isn't on site or it has to be retrieved? Not fun. Especially when you're not at your backup location.
Our "reMote" feature allows you to access your data anywhere, anytime, from any browser, safely and securely.
In our scenario, an organization could suffer from a major disaster. The office could be completely destroyed or all equipment could be stolen. Assuming you were running reSync, you and your employees could log in to the secondary machine, download all of the data and be back on track in minutes or hours instead of days or weeks.
Can I combine reByte with Veritas or Dantz backup software? Does that make sense?
It sure can. reByte can act just like any file server on your network. If you read the top four FAQs, you’ll get a better sense of what reSave does and doesn’t do.
The bottom line is you can run other backup software to make “drive images” or do proprietary “shapshots”.
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Do I have to login to my reByte through your web site?
No. We only provide this feature to make it easy for non-technical users who don't want to remember how to access their machines.
Most home, small office/home office and small business users have dynamic addresses assigned to them by their ISPs. What that means is the IP address that uniquely identifies your computer on the internet may change at any time. With that in mind, most users won't remember a number like "123.312.123.432" to get to their reByte.
When you register your reByte, you assign a unique name to your machine and that name can be used to to access your system. It's called "dynamic DNS". Your reByte will periodically send it's current dynamic address to our server so you can locate it.
Absolutely NO data or information from your reByte is ever being sent to our system. We don't filter or stand in the way of your data. All we're doing is providing a "link".
So if you name your reByte "bobsmith", you can access your system by typing "http://bobsmith.rebyte.net" into any browser and then remotely administer your reByte or access your files.
If you assign a static IP to your reByte, you can use that. Whatever you choose to do, you're always in control!
What if your company closes down, how will I be able to access by files online?
The bottom line is you can always access your reByte at any time--whether reByte the company is in business or not. We don't stand in the way of your system--we simply provide an easy means of accessing it by providing a "dynamic DNS" service.
So if you're good at memorizing numbers, you can always type:
http://22.214.171.124/FILES/ (where you enter your IP address) to access your reByte remotely. That's the hard way.
The problem is, your IP address can change at any time--your ISP reserves the right to change it. And if you were away from your computer for a week or two, the number changed and you wanted to access your machine, you'd be out of luck.
Our dynamic DNS service coordinates with your reByte to "notify" our server to tell it what the current "dynamic ip" is that your ISP assigns to you. Aside from the IP address, absolutely nothing confidential is ever broadcast to our servers. You can turn this option off at any time through our web control panel interface too.
When you dwant to access your system, you type: http://your-user-name.rebyte.net/FILES/ (or whatever resource you wish to access), our system "looks up" your dynamic IP address and points your browser to your machine.
Are the remote internet access features available or practical with a dial up network?
Does it work? Yes. Is it practical? It depends how patient you are and how large your files are.
From a pure efficiency perspective, reByte is very efficient when it comes to network usage.
Having said that...
If you'd like my candid opinion on the subject, I'd say that unless there's a reason that you can't actually get a high-speed (DSL, Cable, etc.) connection at your location, you'd be crazy not to.
Why? How much is yours or your employee’s time is worth? If you wait for 1 hour over a period of a month to move files around, you'll have paid for the connection AND saved yourself a tremendous amount of frustration at the same time.
The bottom line is don't waste your time...unless you have absolutely no other option and high-speed access isn't available where you are.
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How can I protect myself from theft and natural hazards? I need off-site backup!
In Q1 of 2004, reByte will be shipping an upgrade, “reSync”. With reSync, you’ll be able to configure a second reByte machine and have two reByte systems synchronize with each other.
The ideal situation would be for one machine to be at your office and the second at an offsite location such as your home.
When reSync runs (as frequently as you set it to), both machines will be synchronized. There’s no need to have clumsy tape backup, storage or rotation schedules.
What do I do in case of a (1) disk crash, (2) theft, (3) PC hardware crash other than disk crash, (4) hardware fault in the rebyte card?
- Access your reByte from any web browser or on your network
- Copy your backed up files onto your “new” or repaired computer
That will be the case for your data. That assumes you’d reinstall your applications and system software or it would already be installed for you.
For your preferences and applications to be restored to their original states, you’ll need to run “snapshotting” software. Products such as Norton Ghost and other similar utilities to do this.
This would effectively make an exact drive image of your hard disk. Just note that this only makes sense if you’re restoring on an identical system and manufacturer—if you replace your computer with a different system or manufacturer, settings proprietary to that device would also be restored and might make your “new” system unstable or worse.
Can I get snapshots and go back into a certain point into the past?
Yes and no. reSave (reByte’s backup software) was designed to copy files on a scheduled basis. You can set up multiple backup jobs and tell reByte to create archives for specific days, weeks or months on a rotational basis.
So you could have reByte create Mon-Wed-Friday backups and then create multiple weekly backups to create the equivalent of snapshots.
This isn’t terribly efficient from a storage space perspective because multiple copies of the same files will exist on your reByte.
On a positive note, “snapshotting” software has it’s problems. Namely, data stored in a snapshot mode will require that you can only access that information when you run proprietary software. That makes
In the future, reSave will support snapshots. To do this now, read the next two FAQs.
Is really everything backed up? OS files? Configuration? All user files? Are all the user ownership, permission, times and other file attributes backed up correctly?
Not necessarily. First it’s important to understand what reSave is and what it was intended to do.
reSave can back up unlimited machines and run unlmited backup “jobs” (assuming you have the storage space available on your reByte.
reSave runs on the reByte so you don’t have to install additional client software. It’s convenient, easy to manage and we don’t charge you any additional license fees no matter how many users or backup jobs you wish to support.
reSave only copies what you tell it to. You can tell it to back up every file on your computer but due to the way Windows in particular handles certain types of files (see Outlook, SQL Server and open files above), reSave will not back them up.
To copy these files, you'll need to run client-side backup software such as Veritas or Dantz products.
Is this "bare metal disaster recovery"?
No. If you want this, you’ll need to install backup software on the client hardware and make full “disk images” of your hard drive. Some of the products available that do this including some from Veritas, Dantz, Norton Ghost and others.
Because reSave runs on the reByte and not on your client computer, this cannot be accomplished technically.
Again, reByte and reSave was intended to be the easiest and most affordable way to back up systems automatically and make that data available remotely. And that data can be accessed in a native file format, without any proprietary software.
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Do you or will you support serial ATA or SCSI drives?We do not supporting SCSI or ATA Serial. We're examining a variety of SCSI and Serial ATA systems and plan to support them in the future. We don't want to release anything half-baked that will come back and "bite" us back later in terms of support.
IDE drives are really, really cheap. We recommend everyone puts at least two identical drives in reByte machines for redundancy. At the moment SCSI and serial ATA drives are still significantly more expensive than IDE and offer no real benefit in terms of performance or reliability.
Until there’s a clear advantage, we’ll focus on simple, cheap and reliable solutions. For the time being IDE provides that advantage and benefit to users.
Do you support CD-ROM drives or jukeboxes?
Not right now, but maybe in the future if enough customers ask for it. We'll support recordable jukeboxes first for archival but we have some other projects in development that will make the concept of external, storage seem irrelevant.
Does reByte work with the Turtle Beach Audiotron digital music player?
If you can point the Turtle Beach device to a Microsoft-legal directory name, i.e.:
\\rebyte\music, then it will work. reByte shows up as a standard network device on any Microsoft or compatible network.
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Do you have a dealer program?
We sure do. Fill out this form and you'll receive our complete dealer information package immediately.
I’m thinking about becoming a reByte dealer but want to test a system first. Can you send me an evaluation unit?
Due to the low price and the fact that we offer a 30-day, no-hassle, no questions-asked money back guarantee, we don't provide evaluation units.
The bottom line is reByte works. We provide a great guarantee. We've done everything we can to keep the price really, really low by streamlining every aspect of our business, manufacturing, support, shipping and marketing. Products generally ship 24 hours from the time an order is placed.
Give us a shot--if you don't like your reByte, you'll get your money back. No questions asked.
If you do decide to become a dealer within 30 days of ordering a demo unit, we will refund the difference in dealer price if you become a dealer and order the minimum number of required units. For dealer information, click here.
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